We are responsible for building and developing the entire supply chain for order delivery on our e-commerce platform. We strive to create sustainable solutions that will help us grow our business in a responsible way – this approach is what makes us constantly improve our delivery services and work on new, even more environmentally friendly ones.

One of such green solutions we developed is Allegro One, thanks to which we’re able to introduce not only more convenient but also more sustainable parcel machines – powered by renewable energy sources and covered with vegetation.

Start your career with Allegro e-Xperience 2026 - a talent program running from 1 July to 31 December 2026.

During the program, you’ll gain hands-on experience, work on real projects and learn from teams shaping one of the largest e-commerce platforms in the region. After the initial period, candidates may be considered for future permanent opportunities at Allegro, depending on business needs and performance.

You can find full details about the recruitment process and timeline here.

Ready to take your first professional step? Apply now and shape the future of e-commerce with us!

What you’ll be working on?

• You will be part of the team responsible for defining and maintaining high CX standards and procedures across all streams.
• You will create communication, scripts, and instructions, ensuring they reflect the latest process updates.
• You will develop and deliver skill trainings, refreshers, and workshops to help advisors improve their knowledge, soft skills and technical skills.
• You will conduct detailed analyses (including Root Cause Analysis) to identify gaps in service and provide actionable recommendations to enhance quality KPIs.
• On a daily basis, you will perform work shadowing and quality monitoring to identify CX best practices and foster a culture of continuous improvement.

This role is for you if you:

• Are familiar with customer experience metrics and quality indicators such as CSAT, NPS or FCR.
• Like analyses and can draw meaningful conclusions from data to propose solutions that improve customer satisfaction.
• Excel in communication and interpersonal skills, with the ability to lead trainings and inspire others.
• Are looking for a team that values proactivity, independence and a "customer-first" mindset.
• Know English at B2+ level and demonstrate professional communication.

What's in it for you:

• Flexible working hours in the hybrid model (4/1) – working hours start between 7:00 a.m. and 10:00 a.m.
• Mentorship and support from your buddy throughout your entire program.
• A wide selection of fringe benefits in a cafeteria plan – you choose what you like (e.g., medical, sports or lunch packages, insurance, purchase vouchers).
• Modern office and tools necessary for work in a professional, informal atmosphere.
• Growth opportunities through a dedicated training budget, internal training platform, and company-paid English classes.